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Help Index
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If our help repository does not seem to contain information relevant to your questions and concerns, visit our contact page where you can notify us directly of any issues you would like addressed.
Top Customer Questions
- Why are you asking for a username and password? How do I log in?
- I've found a song I want to listen to. How can I play it?
- What are Live Collections?
- My crate cannot be shared because "it is not diverse enough". Why do you have so many rules and how do you determine diversity anyway?
- What are the restrictions of "Being a DJ" / Why are they there?
- What is BlueBeat?
- I can't log into the BlueBeat site. Any suggestions?
- What is the difference between the "Time Machine", "Killer Playlists" & "Be The DJ" channels?
- I'm getting "error X in song authorization" when I try to listen to music through the BlueBeat player. What is going on?
- How do I rewind/fast forward the music on the player?
Top Technical Questions
- What are DJ crates and how do I make my own playlists for listening and sharing?
- I am having trouble logging into the site. Do you have suggestions?
- Can BlueBeat remember my login so I don't have to type my username and password next time I visit the site?
- I got an error that says, "Setup could not complete because your system either does not have a compatible audio/sound device or a sound device is not present on your system...(cont'd)" What should I do?
- How do I uninstall the old version of the BlueBeat software (to upgrade to a newer version)?
- What can I do if I'm not getting sound from BlueBeat?
- Can I use Voice over IP (VoIP) or Voice recognition software while using BlueBeat?
- I'm having trouble installing the BlueBeat service on my computer. Please advise.
- What should I do if I encounter an error during the installation of BlueBeat?
- When I try to run the BlueBeat Installer, it says that "Setup has detected an older version of BlueBeat on your system...(cont'd)" What can I do?
