Q: I got an error that says, "Setup could not complete because your system either does not have a compatible audio/sound device or a sound device is not present on your system...(cont'd)" What should I do?

A: It is likely you have an emulated sound device or have lowered your sound device's Hardware Acceleration.

To fix this problem, please try the following. Click on Start Menu --> Settings --> Control Panel --> Sounds and Audio Devices (For Win ME/98se users, it is called "Sounds and Multimedia"). Click on the AUDIO tab, and click on ADVANCED, under playback. Then click on the PERFORMANCE tab and make sure that HARDWARE ACCELERATION is set to FULL.

Q: How do I uninstall the old version of the BlueBeat software (to upgrade to a newer version)?

A: As of October 2005, please open the Add/Remove Programs window in your control panel and uninstall BlueBeat. It can be found through your Start menu > Settings > Control Panel

Q: I'm having trouble installing the BlueBeat service on my computer. Please advise.

A: If you're sure your computer meets our system requirements, here are some additional tips. First, you may wish to download the latest version of the BlueBeat player. Older versions of the player might not work with the service and will need to be upgraded. Additionally, if your computer is set up for multiple users, you'll need sufficient access to be able to install new programs (under Windows XP and 2000, this is often called Administrator access). If you've found that the installer has finished but BlueBeat does not work, please reboot your system.

Q: What should I do if I encounter an error during the installation of BlueBeat?

A: If the error states that you need to uninstall an older version of the player, please check your Add/Remove Programs control panel (Start Menu -> Settings -> Control Panel) and remove it prior to installation. For other errors, please contact BlueBeat technical support so we can assist you in finding a solution.

Q: When I try to run the BlueBeat Installer, it says that "Setup has detected an older version of BlueBeat on your system...(cont'd)" What can I do?

A: Please uninstall your previous version of BlueBeat using the Add/Remove Programs feature in your control panel. Then, retry the installation process.

Q: Can I install BlueBeat on my Intel Mac using Boot Camp?

A: Currently, we are not supporting BlueBeat Installation on Mac Audio Devices.

Q: Does the BlueBeat player support Windows Vista?

A: Yes! As of 4-4-08 we now support Windows Vista! Please see our System Requirements page for more info.

Q: I have an external USB/Firewire audio device, can I still use BlueBeat?

A: External USB/Firewire devices are not officially supported by BlueBeat at this time. Some users have successfully tuned in with such hardware devices. If you have difficulty with your external device, we recommend using your internal sound card.