Q: I'm having trouble installing the BlueBeat service on my computer. Please advise.

A: If you're sure your computer meets our system requirements, here are some additional tips. First, you may wish to download the latest version of the BlueBeat player. Older versions of the player might not work with the service and will need to be upgraded. Additionally, if your computer is set up for multiple users, you'll need sufficient access to be able to install new programs (under Windows XP and 2000, this is often called Administrator access). If you've found that the installer has finished but BlueBeat does not work, please reboot your system.