Q: What can I do if I'm not getting sound from BlueBeat?

A: First, please make sure your system meets the requirements of the BlueBeat music service. If you've played music through our site and are only encountering problems now, you may wish to double-check that your sound card is working properly and that volumes are set correctly. On rare occasions, other software that communicates with your sound card may conflict with the BlueBeat service. Please ensure that you're not running programs such as immersive gaming, or audio recorders, which might be occupying too much of your sound card's resources. Contact us if you cannot pinpoint the source of the problem.

Q: I'm getting "error X in song authorization" when I try to listen to music through the BlueBeat player. What is going on?

A: We are currently investigating this issue and hope to eliminate these errors soon.

Q: Why do I need a broadband internet connection to listen to BlueBeat?

A: We stream music at an astonishing 320kbps rate which guarantees that your music sounds terrific even (especially) when piped through home speakers. Thus we recommend that the bandwidth of your internet connection exceeds 384kbps for flawless music delivery. You also have the option of playing music at 160kbps (still some of the highest quality in online digital music) by changing your account settings when logged in.

Q: I have a firewall. How do I make sure I can listen to BlueBeat through it?

A: You'll need to enable access to port 80 for BlueBeat.exe in your firewall settings. Please consult your firewall documentation if you need further assistance.

Q: When I click on a playlist in Internet Explorer, nothing happens! What should I do?

A: There may be a issue with Internet Explorer's cache of temporary files. We have found that clearing the temporary files resolves this problem. Please click on the Tools menu and then select "Internet Options..." Under the "Temporary Internet files" heading, click the "Delete Files..." button. When this is done, restart your browser and try again.

Q: I'm getting choppy music playback. Do you have any suggestions?

A: The most frequent cause of choppy music is a slow internet connection (Why do I need a broadband internet connection to listen to BlueBeat?). It is also possible that there are incompatibilities between your system and the BlueBeat music service. If you suspect this is the case, please review our system requirements page, and if that does not seem to address the problem, visit our problem report form and notify us.

Q: I'm using the Opera web browser and when I click a playlist, nothing happens or I receive an error!

A: Head to the Tools menu, then click on Preferences. Open the Advanced tab, then click on the Downloads section in the left menu. In the list, you should see an entry with a MIME type of "audio/x-bluebeat" and a file extension of "bbt". Click on this entry and Delete it. Click OK and now try playing music. You should now receive a prompt asking what to do with a BlueBeat playlist file. Click "Open" without checking "Remember choice..." The BlueBeat player should launch with your requested music.

We understand this is not an ideal situation and are currently trying to track down the source of this bug. Until it is fixed, however, music playback in Opera will require that extra click. You may also try another browser for the time being - sorry for the inconvenience!