Q: I am having trouble logging into the site. Do you have suggestions?

A: Please ensure the following:

1. Your computer's time/date is set to the correct time, date, and year. Please double-check this is true. If you're using Windows, you can double-click the system time on the lower-right corner of the taskbar.
2. You are using a web browser capable of storing cookies and with cookies enabled. Please review our requirements page to check that you're using a BlueBeat.com-supported web browser. You'll also need to ensure your cookie settings are not too restrictive. (See How do I accept first-party cookies?)
3. If you're using a web accelerator or cache utility, such as Google WA or Yahoo WA, you'll need to add "www.bluebeat.com", "bluebeat.com", and "secure.bluebeat.com" into the list of sites not to be cached.

Q: Can BlueBeat remember my login so I don't have to type my username and password next time I visit the site?

A: The "Keep Me Logged In" checkbox at Your BlueBeat (or your account details page) allows you to keep a persistent session at BlueBeat so you do not have to enter your username/password when you return to the site the next day, week, or month. Keep in mind that if you switch browsers or computers, we will not be able to recognize you and you'll have to enter your information again to log in. (And as a general principle, you should always log yourself out of any online services you're using on public computers!)

Q: I can't log into the BlueBeat site. Any suggestions?

A: The most common cause of log-in trouble is an incorrect username and/or password. In the event of such occasions, visit our forgot password page. If you are attempting to log in and you are certain your information is correct, it's possible that your cookie settings are too restrictive (what are cookies?) or your browser has trouble keeping track of your visit (check our requirements page for our browser recommendations). If you continue to experience difficulty, please fill out our problem report form.

Q: What are cookies?

A: Cookies are tiny text files associated with your web browser used to streamline your browsing experience. For example, if you were to visit an online shopping site, that site might store your username in a cookie to be able to keep track of your shopping cart as you navigated from page to page. There are often privacy and security concerns surrounding the use of cookies, and for good reason. You might imagine a banking site that stores sensitive information such as your bank or social security number in a cookie! At BlueBeat.com, we assure you that our cookies will never contain any information that compromises your privacy. In addition, we only set first-party cookies, which means other sites will not have access to the cookies we create. (Also see What kind of cookies does BlueBeat.com use? How do I accept first-party cookies?)

Q: What kind of cookies does BlueBeat.com set? How do I accept first-party cookies?

A: Our cookies are not personally identifying and only keep track of your browsing session and associated information (definitely NOT personal information!). For your convenience, these cookies are allowed to persist into the future, which means that we'll be able to remember your preferences upon repeat visits. To accept these cookies, please check your browser settings (usually located in Tools -> Options -> Privacy). If you need assistance in changing these settings, please contact us!

Q: My player skin doesn't change even though I have submitted my preferences for a different skin. What is going on?

A: First, make sure you have started a new playlist after you have changed your preference. The player skin will not update in the middle of a song or playlist. Note: If you are using the Opera web browser, there may be difficulty getting your browser to recognize that a different skin was requested. We are currently investigating this problem and hope to fix it soon.